Misunderstandings Caused by Problems with Vatech Korea 3DCT....

A new product... is this really just a matter of luck...???

I think Vatech is one of the CT equipment companies used by many plastic surgery clinics and dental practices in Korea.

However, I am posting this a little belatedly because I thought it was necessary to explain the many misunderstandings I have experienced while using Vatech CT and the anxiety of patients who underwent surgery.

From the time of purchase, when I took CT scans after surgery and reconstructed the images in 3D, strangely enough, the bone in the posterior part of the right zygomatic arch did not appear properly, as if there were no bone there at all. So I contacted Vatech Korea several times.

But all I got from Vatech was a vague explanation that it was an unavoidable phenomenon.

I gave up and accepted that it was because I simply did not have that kind of 'luck'.

If you look at the 3DCT comparison images before and after surgery from my existing blog, you can always see that the image of the posterior part of the right zygomatic arch (left side on the screen) after surgery does not come out properly.

Because I am a doctor who values clinical practice, I had confidence in the condition of the bone that I had clearly confirmed and fixed in place while actually performing the surgery, so I did not think that issue was very important.

However, many of the people who underwent surgery with me were quite surprised and anxious after looking at their pre- and post-operative 3DCT scans.

Only being able to use the imaging program on Windows 7...???

That was not the only problem.

Because the software for Vatech Korea CT does not support operating systems above Windows 7, Vatech Korea repeatedly stressed that we must not update anything and must not upgrade the operating system.

Windows 7 no longer receives security patches, so Microsoft recommends discontinuing its use.

In this reality, Vatech Korea said that the software for viewing the scan images would not be provided unless the operating system was Windows 7, so I always felt nervous and backed up important CT data.

Then one day, the PC connected to the CT scanner suddenly would not boot, and I was shocked.

When I contacted Vatech Korea, they said it was a problem with the PC and told the user side (the clinic) to reinstall the operating system themselves and then contact them.

So I installed Windows 10 and contacted them, but they told me to install Windows 7 and then contact them...

It was a very absurd situation.

Is the compatibility program for Vatech Korea's CT equipment really only able to run on the Windows 7 operating system....

Anyway, that was the end of the explanation from someone at Vatech Korea who called themselves the person in 'charge'.